Name: Sara Hughes
Tuesday, 26 January 2010
Dear Hardwood Experts,
I wanted to write and let you know how much I love my new floors! I appreciate the beautiful finish on the Gunstock colored boards. The grain in the pieces is so natural. Everyone who comes into my house comments on its color and beauty. It is very easy to clean, strong & withstands my busy family with minimal care. It was installed several months ago and there still isn't a scratch on it.
I had it installed in the entire bottom floor of my home. The installation crew was pleasant, hard working and efficient. The baseboards that were installed throughout were precisely cut and neatly completed the project. The caulking along the top was neat and perfectly finished. The extra trim that was placed around the fireplace was a great additional detail. The crew cleaned everything completely before leaving. The price was much lower than several other dealers and the quality was excellent.
There was on small board that needed correction. Ali Kouhen, my project manager arranged to have the repair made quickly and at my convenience. The year guarantee on the installation and 25 year warranty on the actual floorboards also makes me feel more secure with my purchase. Thank you for your excellent service.
Name: Cheryle & Richard
1929 Hooper Ave
Los Angeles, California 90011
Thursday, 13 August 2009
Attention Ali Kouhen
I would like to take this opportunity to commend you on the superior work of my hardwood floors. We have lived a the same location for the past twelve years and we needed our hardwood floors redone. Your company sent out the most professional workers who did an exceptional job. The workmanship was outstanding. I would definitely recommend to my family and friends your company.
Cheryle & Richard Dennis
Gardena, California 90247
Name: TE, Encinitas, CA
Now that the flooring is completed at my daughter’s house I wanted to take a moment to thank you for your patient, professional and courteous treatment during the bidding, set-up and installation and finishing procedures.
The job your company did is first-class in every way. As you know I have been in the construction and development business since 1972. I have built over 100 high-end homes for speculation for my own account including a number of remodels such as the one I did for my daughter in West Los Angeles.
We were both impressed with the finished product and were especially pleased that it was virtually impossible to tell the difference between the new flooring material and the old refinished material. The transition areas and the repair areas looked like they were all one installation. We were glad we followed your suggestion to remove the small area of old flooring at the entry/living room so new could be installed. We agree it made for a nicer job.
As you know there was a badly stained area at the rear bedroom that we decided not to do a repair on. The finished floor in that bedroom shows no sign of that stained area despite my daughter’s choosing not to do anything to it, but have you only sand, stain and finish it. The technicians did a commendable job here.
Finally the finish sheen and smoothness is like a mirror and has received many rave comments...